Equipment Maintenance


Maximize Uptime & Operational Performance with Equipment Maintenance

Every day, your business depends on your mobile RF terminals, barcode scanners, barcode printers, and other barcode and RFID data collection technologies to keep your business up and running efficiently. Ensure you get the predictable and dependable performance you need to maximize device uptime and return on investment for your hardware with equipment maintenance and support services offered by BCC Distribution.  Specific to the level of service you need, BCCD has the right solution to support your critical operations and help improve business uptime.

To support the diverse needs of our customers, BCC Distribution offers maintenance for several equipment manufacturers.  Please contact BCCD for more information about maintenance specific to your hardware and business needs.

  • Zebra Technologies [legacy: Motorola, Symbol, XPLORE]
  • Honeywell [legacy: Intermec, LXE]
  • Datalogic
  • Datamax-O’Neil
  • Sato America
  • Extreme Wireless
  • Cisco
  • and much more!​

Zebra’s OneCare Maintenance & Support – At A Glance

  Enterprise/Mobile RF Terminals   Printers – Stationary & Mobile
  
  View Enteprise OneCare   View Printer OneCare

Zebra Notice Regarding the Zebra MC33 Family of Rugged RF Terminals

We wanted to make you aware of an important change in Zebra’s repair process for the MC33 family of mobile computers.  Beginning June 15th 2020, MC33 mobile computers in need of repair should be sent to the new Zebra address below (contact BCCD for repairs needed outside of the US, such as Canada and Mexico and EU countries):

Zebra Technologies, Inc. – Repair Operations
2550 Millbrook Dr
Buffalo Grove, IL. 60089

Additional important information:

  • This change does not affect repairs of other Zebra products.
  • All repairs must be authorized by Zebra and be accompanied by an authorization (RMA) number.
  • Always use the shipping instructions Zebra and/or BCCD provides with your authorization.  The new ship-to address will be provided with each repair authorization (RMA).
  • Please discard any pre-printed labels you may have with the old address.

RMA’s & Online Repair Service Portals

To help BCCD existing customers navigate Zebra and Honeywell’s process to submit repair return requests (RMAs) online, below are shortcuts for our customers to access Zebra and Honeywell’s respective online repair services portals.

Zebra Repair Portal    |  Request a Repair/RMA and/or Check Equipment Maintenance Coverage

Honeywell RMA Portal   |  Request a Repair/RMA via Honeywell’s Online Portal

Contact SupportLine   |  Contact BCCD’s SupportLine for Other Maintenance, RMA, or Support Assistance


Equipment Staging

BCC Distribution offers staging services for new hardware purchases or returns from the repair depot, freeing up your IT and support staff from having to setup and configure your mobile RF scanning and printing equipment. BCCD will test, and configure your equipment to your specifications so that it’s ‘out of the box’ ready for use in your production environment.  Contact BCCD to learn more about BCCD’s Staging Services.

BCCD Staging Services