Delivering One-Stop Shopping for Hardware, Software, Services and Support!
SupportLine is a dedicated department of BCC Distribution with the sole function of supporting existing customers that have questions, concerns or need assistance with a BCCD deliverable. SupportLine is the one point of contact for BCCD’s customers. Customer issues are delivered to the correct resources quickly, and tracked until completion.
|Technical, Functional, and Usage Questions on Supplied Products and Services|
|Troubleshooting and Consulting for Delivered Equipment and Software|
|Order Tracking & Invoicing Assistance|
|Assistance to Facilitate, Manage or Provide Guidance on Equipment Repairs, DOA’s or Returns|
When contacting SupportLine, please provide the following information:
• Name of your Company
• Contact Person/Name
• Contact Phone Number & Email Address
• Description of Support Needed (to include Manufacturer, Model/PN and Serial Number – if applicable)
Once contact is made with SupportLine, they will get back to you with a case number and/or a resolution. Most cases are solved in Level 1- Level 1 is a phone or e-mail resolution through BCCD. If Level 2 is necessary, BCCD’s SupportLine will forward the case to the appropriate technical entity that has the expertise needed for the specific product or software. In the event where the fix to the product is not part of original deliverable, out of warranty or does not have valid maintenance, SupportLine will forward a proposal to accomplish the fix.
Via Phone: +1 (877) 770-7226 (extension 400)
Via Email: firstname.lastname@example.org